Instant Care Solutions, primary focus is on the provision of a high standard of care to our residents and their families and for those who will choose our homes in the years to come.

We will continue to review the viability of each of our homes in order to ensure we maintain a portfolio that is operationally and financially viable for the period of the plan and in the longer term. In addition, we will continue to pursue the ICS Group objective for growth by considering opportunities for expansion and extension of services, new development and redevelopment, and acquisitions and partnerships.

Our high quality of service will be secured through a professional, well-trained and valued team of staff and management.

We will provide a safe, homely environment, where residents can live as full and active lives as possible, and where their needs are responded to.

We will operate within a framework that demonstrates sound business and financial management.

We recognize that there will be challenges ahead and our aim is to build successes and develop further.

Our vision

People are at the heart of what we do. We aim to be recognized and respected as a caring and responsive organization that puts service and quality at the heart of its business.

Our mission

To provide our clients with a safe haven, a step nearer to home life to start back into society with support from our staff to make a difference towards your recovery journey

The ICS Group values statement:

The group purpose:

To make a positive difference in people’s lives by providing affordable homes and effective support services, all designed to meet our customers' needs and to help build sustainable communities.

Our values:

We care about our customers. We work together with a shared passion and desire to make a difference. We are at the heart of housing and at the heart of care; everything we do comes from the HEART:

We conduct our businesses openly and conform to legal and ethical standards. We are trusted to act consistently and with integrity. We treat others the way we would wish to be treated ourselves

We believe in fair and equal treatment and opportunity for our staff, our customers and our suppliers. Our group companies and our services reflect the local communities we serve and we welcome the strength that comes from diversity.

We keep our promises. We take pride in getting things right first time and providing value for money. We are good employers; supporting staff development and recognizing achievement

We understand that our colleagues and customers are individuals and we respect their views and opinions. We are careful with the resources we use and ensure that our activities do not compromise the health, safety or welfare of our staff or our customers. We are good neighbors and work to support the development of sustainable communities.

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